• LARGEST IMPORTER OF PET PRODUCTS IN GCC
  • OVER 10,000 PREMIUM PRODUCTS
  • DAILY DELIVERIES
  • MERCHANDISING SERVICE
  • EXPORTS ACROSS THE MIDDLE EAST
  1. OUR CONTRACT WITH YOU
    1. These are the terms and conditions (the “Terms”) on which we, Arab Land Trading LLC (“We”, “Us” and “Our”) supply any of Our products (the “Products”) detailed on Our website at www.arablandtrading.com(the “Site”) to you, in your capacity as a retailer, whether you operate your business via a physical retail shop or e-commerce website. The supply of Products to you is strictly not for commercial or business use or resale. If you would like to talk to Us about becoming one of Our authorised retailers or wholesalers, please contact Us on the contact details given below.
    2. We may ask you to prove the existence of your business and the sales methods that you use in order for Us to establish that you are a retailer. This may include, amongst other things, your providing to Us a copy of your valid Trade License (or equivalent), the address of your retail outlet and/or a digital photograph of your store front, and/or details of the URL of your website from which you operate your own e-commerce enabled webstore.
    3. You confirm that you have authority to bind any business or company on whose behalf you use Our Site to order and purchase Products.
    4. These Terms will apply to any contract between Us for the sale of Products to you and replace and supersedes any previous terms and conditions. We reserve the right to revise these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
    5. Please read these Terms of your Business Agreement carefully and make sure that you understand them and check that the details on your order for the Products and in these Terms are complete and accurate, before you confirm you place an order for Products with Use by making payment to Us in accordance with these Terms. You are responsible for all information provided to Us in relation to the products ordered and We shall not be responsible for any errors or missing information in the details that We receive from you.
    6. We shall confirm your eligibility as a retailer of Our Products in writing and these Terms shall apply in respect of any orders for Products that you place with Us. If you choose to discard Our company policies and procedures (with reference to RRPs, Unauthorised Discounts etc) then We reserve the right to refuse sale at any time in the best interests of the market.
  2. ORDERING & DELIVERY
    1. 2.1 Your order for Products is made when you submit to Us an online order at www.arablandtrading.com using your log in details provided to You by Us at the time of account activation. You can also place orders by email at orders@mepetcare.com. By submitting your Order, this does not mean that We have accepted it. Our acceptance of the Order will take place as described in clause 2.4.
    2. There is no minimum order quantity (“MOQ”) for self-collection orders. We reserve the right to introduce an MOQ without notice although We will endeavour to give notice of any proposed changes in this respect. Orders for delivery require a MOQ of AED 400/-.
    3. If We are unable to supply you with any Product(s) ordered or if We are unable to comply with the time scale set out in your Order, We will inform you of this by email as soon as is reasonably practicable upon becoming aware of any such issues, and We will not process the Order unless and until you confirm to Us by email that you wish Us to proceed and the details of any changes required to be made to your Order. If We are able to, We will offer you the nearest alternative or if you would prefer.
    4. Once your Order is received by Us, and provided that it meets the MOQ for delivery, it will be added to Our scheduling list for the next working day (if placed by 12pm noon). If Your order is received after 12pm noon, it will be scheduled for the day after next working day.
    5. At the time of delivery, the receiving copy of the invoice should be clearly marked in case of discrepancy. We reserve the right to discard feedback on missing/damaged items if not clearly stated on the receiving copy at the time of delivery. Management should be notified in case of any products missing/returned on fareed@mepetcare.com.
    6. We will endeavour to deliver Your order as per our policy timings based on date and time of order placed, but reserve the right to alter these timings in the case of Public Holidays or Official Office Closures.
  3. RETURNS POLICY
    1. In the case where items need to be returned to Us, We will accept back any non-food item which is in it’s original, unused and resalable condition in exchange for a credit note to Your account. In the case where food items are returned, an official request is to be sent to fareed@mepetcare.com for authorization based on meeting Our company policy on food returns: All food items should have a minimum of 4 months’ validity left on the expiry date, and must be in an undamaged, resalable condition.
    2. We reserve the right to refuse or decline any Order at Our sole discretion.
  4. UNPAID ACCOUNTS In the case of unpaid/overdue accounts We will cancel or suspend all further deliveries without incurring any liability to you, and all outstanding sums in respect of Products delivered to you shall become immediately due and payable.
  5. PRICE AND PAYMENT
    1. The price of the Products will be as quoted on Our Site. Our prices may change from time to time, in line with price changes direct from manufacturers.
    2. These prices do not include VAT as this will be shown as a separate line item on Your invoice from Us. However, if the rate of VAT changes between the date of the Order and the date of your payment of the Invoice, We will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.
    3. You may pay for Products using the following methods:
      1. a debit or credit card (We accept VISA and MasterCard credit and debit cards); or
      2. a cheque; or
      3. a telegraphic transfer direct to Our bank account (details of which are available on request)
  6. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control (as defined in clause 6.2).
    2. An “Event Outside Our Control” means any act or event beyond Our reasonable control, including without limitation: shipping delays, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
  7. YOUR OBLIGATION TO US
    1. We shall notify you of Our wholesale and retail pricing tables from time to time which set out:
    2. the recommended retail price of Our Products (the “RRP”) which is the minimum price for which you are permitted to sell Our Products without Our express prior permission in writing.
    3. You are not permitted to sell any Products for a different amount than the RRP without Our express prior written permission because, amongst other things, it may damage Our brand and Your market.
    4. Where you fail to comply with the provisions of clause 7.3, We may and reserve the right at Our sole discretion to cease providing you with any of Our Products and Our trading relationship with you for your failure to comply with those provisions.
  8. INFORMATION ABOUT US AND HOW TO CONTACT US If you have any questions or if you have any complaints, please contact Us by contacting our head office +971 (0) 4 338 315.
    ARAB LAND TRADING LLC
    WAREHOUSE 2, 3 AND 4
    STREET 8
    AL QUOZ INDUSTRIAL AREA 1
    DUBAI, UAE